How We Can Help You Achieve Your Goals
Initial Consultation
The primary goal of this service is to establish a solid foundational relationship that the two parties can to continue work from. Using pointed questions we will get a basic outline of the operations of your store, the obstacles inhibiting your stores success, and what your vision is for the future of your restaurant. We will use our expertise to provide valuable advice and guidance to help the restaurant achieve its goals and succeed in a competitive industry.
Overall, our initial consultation service is an essential first step for any restaurant looking to improve its operations, menu, marketing, or finances. You can expect a collaborative and informative meeting that lays the groundwork for a successful partnership between your restaurant and SRS.
Front End Consultation
Some of the services we offer focus on the front-end operations of a restaurant, with an emphasis on guest service and interaction, leadership, and training.
Throughout the consulting process, our team will provide personalized support and guidance to help the restaurant achieve its goals. This may include recommendations for staff training programs, leadership development initiatives, and guest interaction strategies.
Our front-end operations consulting service is designed to help restaurants create a seamless and enjoyable guest experience, while also optimizing the restaurant's operations for long-term success. Our clients can expect a collaborative and informative analysis of the Front End operations. Together we will create and implement a plan that will focus on delivering measurable results and improving the overall guest experience.
Back End Consultation
This service focuses on the back-end operations of a restaurant, with an emphasis on financials, vendor/supplier relationships, inventory management, food safety, store operations, and the creation of systems. This can include a thorough assessment of the restaurant's financials, including budgeting, cost controls, and profit margins, as well as guidance on how to build strong vendor/supplier relationships to maximize efficiency and minimize costs.
Inventory management, which involves developing effective systems for tracking inventory, reducing waste, and optimizing ordering processes to ensure that the restaurant always has the necessary supplies on hand. We also take on food safety issues and develop operations around the theme of safe food handling. Throughout the consulting process, we will provide personalized support and guidance to help the restaurant create efficient and effective systems for managing its back-end operations. This may include recommendations for store operations, such as streamlining kitchen processes or optimizing storage areas, as well as guidance on staff training programs to ensure that everyone is on the same page when it comes to managing the back-end of the restaurant.
Incognito Customer
Our Incognito Customer Assessment service provides businesses with valuable insights into the customer experience by employing expert evaluators who act as anonymous customers. This service, also known as secret shopping or mystery shopping, allows businesses to gain an objective perspective on their operations and customer service quality.
Includes:
Comprehensive Evaluation
Customized Assesment
Detailed Reporting
Actionable Insights
Flexible Assessment Frequency
Partner with SRS to gain valuable insights to your customer experience and empower your business to deliver exceptional results.
“It is often said that the line which separates winning from losing is as fine as a razors edge.”
— Napoleon Hill
